When a crew sends a work order for approval from the Crew App, the office now sees it instantly — and keeps seeing it until it's handled. A new Work Order Approval icon sits in the CRM's top bar with a count of pending approvals that stays put until each request is actioned. One click opens the approval queue; View Details takes you to the work order; Approve clears it. The crew doesn't have to stand by waiting for the office to notice — they carry on, and the pending approval stays front and center for whoever handles it.

What's New

• Work Order Approval icon in the top bar: always visible, wherever you are in the CRM, with a badge counting the work orders waiting for approval.
• An approval queue drawer: clicking the icon lists every pending request from the Crew App — customer, work order number, total amount, service type, and date — each with a View Details button.
• Straight to the decision: View Details opens the work order detail page, where you review and approve with the Approve button.
• Persistent until actioned: the count doesn't auto-dismiss or fade away — it updates only as approvals are completed.

Who This Is For

• Office staff and managers who approve crew-submitted work orders and need the queue impossible to miss
• Crews in the field — send for approval and move on, instead of waiting on-screen for the office to respond
• Dispatchers keeping jobs moving, with pending approvals visible from any page in the CRM

🧭 How to Use It

1) When a Send for Approval arrives from the Crew App, the Work Order Approval icon in the top bar shows the pending count — from any screen in the CRM.

The Work Order Approval icon in the top navigation bar

2) Click it to open the Work Order Approval drawer — each pending work order shows the customer, WO number, total amount, service type, and date. Click View Details to open the work order, review it, and click Approve.

The approval queue: a pending work order with its total, ready to review via View Details

Good to Know

• The count is live: the badge reflects the number of work orders still pending and updates as each one is approved — nothing disappears until it's been dealt with.
• Status tells the story: work orders sent for approval show a Pending Approval status in the Work Orders list, switching to Approved once actioned.
• Crews keep working: sending for approval doesn't hold the crew on-screen — the request waits in the CRM queue until the office acts on it.

Available Now

The Work Order Approval queue is live now in the CRM's top bar — no setup needed. The next time a crew sends a work order for approval, it'll be waiting right where your team can't miss it. Built straight from customer feedback, as always.