We’re excited to introduce a powerful new enhancement to the Mover Inventory App — Carton Contents Tracking.

This feature gives your team greater visibility into what’s packed inside each carton, along with item-level condition tracking.

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📦 WHAT’S NEW
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📋 Track Items Inside Cartons (CP Only)

When adding an item and selecting Carton = Yes with Carrier Packed (CP):

• A new “Carton Contents” section will appear
• You can now add multiple items inside a carton
• Choose from a searchable list of items or add custom items
• All selected items will be grouped under that carton

🔍 Add Exceptions at Item Level

Each item inside a carton can now have its own condition/exceptions:

• Tap the Exception button next to an item
• Select from standard exception types (Scratched, Broken, Torn, etc.)
• Each item maintains its own independent condition record

This gives you much more detailed and accurate inventory tracking.

📦 PBO (Packed by Owner) Behavior

If Packed by Owner (PBO) is selected:

• The Carton Contents section will not appear
• Contents will automatically be marked as:
👉 “Contents & Condition Unknown (CCU)”

✏️ Easy Add & Remove

Managing carton contents is simple:

• Add items using the “+ Add Item” button
• Remove items anytime
• Add unlimited items per carton

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🖥️ WHERE YOU’LL SEE THIS
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📱 In the Mover Inventory App

• Add and manage carton contents during item creation
• Add exceptions per item inside cartons

🧾 In Mover Inventory CMS (Web)

• Carton contents are visible under Item Details

• Includes:

• Items inside the carton
• Exceptions per item
• Added by (user)
• Date & time stamp

📄 In Inventory PDF

Carton contents will now be clearly displayed:

• CP Cartons:
Shows all items with exceptions
Example:
Glasses (Chipped), Vase, Plates (Scratched)

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✅ WHY THIS MATTERS (Customer Impact)
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This feature is not just about tracking items inside cartons — it directly improves accuracy, accountability, and claims protection across your operations.

✅ 1. Reduce Claims & Disputes

By capturing item-level details and condition inside each carton, you now have:

• Clear proof of what was packed
• Documented condition at the time of packing
• Better protection against damage or missing item claims

➡️ No more “it was in the box” disputes — everything is documented.

📸 2. Improve Inventory Accuracy

Instead of generic cartons like “Kitchen Box”, you now know:

• Exactly what’s inside each carton
• Condition of each item
• Who packed it and when

➡️ Your inventory becomes granular, reliable, and audit-ready.

👷 3. Increase Crew Accountability

Each carton item:

• Is linked to the crew member who packed it
• Has timestamped entries
• Includes exceptions (if any)

➡️ Creates full transparency and accountability on-site.

⚡ 4. Faster Unpacking & Delivery

At destination:

• Teams can see carton contents instantly
• No need to open multiple boxes to locate items
• Helps with organized unloading and placement

➡️ Saves time and improves customer experience.

📄 5. Stronger Documentation in PDF Reports

Your inventory PDF now includes:

• Carton-level contents
• Item-level exceptions
• Structured, professional reporting

➡️ Gives your business a more professional and defensible inventory record.

🚀 Bottom Line

This feature transforms cartons from “black boxes” → fully transparent, trackable units, helping you:

• Reduce risk
• Improve operations
• Deliver a better customer experience

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🚀 WHAT YOU NEED TO DO
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No setup is required — this feature will be available automatically.

We recommend having your crew start using Carton Contents for CP cartons to get the full benefit of item-level tracking.

For questions or assistance, contact [email protected] — we’re happy to help!