We’re excited to introduce a new enhancement in Mover Inventory that strengthens customer communication and ensures shipment owners never miss important item-level requests.

Customers can now add comments directly to inventory items from the Customer Portal — and shipment owners are instantly notified via email to take action quickly.

📩 Real-Time Email Notification to Shipment Owners

When a customer adds a comment:

✅ The shipment owner (creator of the shipment) receives an immediate email notification
✅ Shipment details and item information are included
✅ Teams can respond faster and prevent service gaps

👤 Who This Is For

• Shipment owners
• Operations teams
• Move coordinators
• Customer support teams

⭐ Why This Matters

✅ Never Miss Customer Requests – Get alerted the moment a comment is added.

✅ Improve Customer Confidence – Give customers a direct channel to communicate item-specific needs.

✅ Increase Operational Awareness – Keep all item-related communication centralized.

✅ Create Better Documentation – Customer comments are stored in the system and included in the inventory PDF for future reference.

⚙️ How It Works

1️⃣ A customer opens an inventory item in the Customer Portal.
2️⃣ Adds a comment related to that item.
3️⃣ The system automatically:

• Saves the comment under Customer Comments in Item Details
• Sends an email notification to the shipment owner
• Includes the comment in the inventory PDF

No configuration is required — the feature is enabled by default.

📢 Available Now in Mover Inventory

This enhancement is live and ready to help your team stay proactive, responsive, and aligned with customer needs throughout the moving journey.

For questions or assistance, contact [email protected] — we’re happy to help!