Movegistics AI Product Updates
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
Release notes, feature announcements, and improvements from the product team.
We’re excited to introduce the new Crew Damage Incident Report feature in the Movegistics Crew App.
This enhancement replaces traditional paper-based damage forms with a fully digital workflow, allowing crews to document incidents directly from the job site, warehouse, or storage facility.
Crews can capture incident details, record damaged items, upload evidence photos, collect supervisor authorization, and generate a complete incident report that automatically becomes part of the Work Order documentation.
Many moving companies still rely on paper forms to document damages discovered during:
Navigate to: Crew App → Jobs → Open Job Card → Incident Report → Add Incident Report
Each assigned job now includes an Incident Report section.
Crew members can open the Incident Report screen and create a new report directly from the Crew App.
Select Add Incident Report to begin documenting an incident.
The Incident Overview section captures important details about the event.
Choose the category that best describes the incident:
Identify the stage of the move where the incident happened:
This provides important context for operational reviews and claims processing.
Document whether the customer was informed about the incident.
Available options include:
These selections help maintain clear records of customer communication.
Crews can enter detailed notes describing:
Crews can indicate whether they believe a claim may be filed:
This helps claims and operations teams proactively prepare for follow-up actions.
Each Incident Report can contain one or more affected items.
Select Add Article to document damaged articles individually.
For each affected item, crews can record:
Select an existing inventory article or manually enter an item name.
Examples:
Add additional details about the item or damage.
Choose the appropriate damage category:
This creates a standardized damage classification process.
To support documentation and future claims handling, crews can upload evidence photos directly from the Crew App.
These photos become part of the final incident report.
Before submission, the Crew Supervisor can provide an electronic signature directly within the app.
The supervisor signature serves as:
The signature is included in the final generated report.
After creation, Incident Reports remain editable within the Crew App.
This allows crews and supervisors to:
Once the job is completed, Movegistics automatically generates a professional Incident Report PDF.
The generated report includes:
✅ Incident information
✅ Customer communication details
✅ Damaged article information
✅ Evidence photos
✅ Supervisor authorization signature
✅ Claim-related information
Completed Incident Reports are automatically saved under: Work Order → Docs
Operations teams can:
This ensures all incident-related records remain attached to the Work Order for future reference.
✅ Eliminate paper-based incident forms
✅ Capture incidents in real time from the job site
✅ Centralize all damage documentation
✅ Attach photo evidence directly from the field
✅ Improve customer claim readiness
✅ Create a complete audit trail
✅ Reduce missing or incomplete incident records
✅ Automatically generate professional PDF reports
✅ Store reports directly with the Work Order
The new Crew Damage Incident Report feature is now available, providing moving companies with a streamlined digital process for documenting damages, capturing evidence, and maintaining complete records throughout the moving lifecycle.