We’re excited to introduce the new Movegistics AI System Status Page, a centralized communication hub designed to keep customers informed about system outages, service disruptions, and scheduled maintenance activities in real time.

As Movegistics continues to support customers across multiple regions and time zones, proactive communication becomes increasingly important. This new feature ensures that customers always have visibility into the current health of the platform and any planned maintenance activities.

💡Why We Built This

• When service interruptions occur, customers often submit multiple support tickets reporting the same issue. While we appreciate customers bringing issues to our attention, duplicate reports can slow down communication and create unnecessary support overhead.
• The new System Status page provides a single source of truth where customers can quickly verify whether an issue is already known and being actively addressed by our team.
• In addition, planned maintenance windows can now be communicated proactively so customers can prepare for any expected downtime.

🌐 System Status Page

The System Status page is available at: https://status.movegistics.com/

This page provides real-time visibility into:

• System outages
• Service degradations
• Third-party service disruptions
• Scheduled maintenance activities
• Maintenance progress updates
• Resolution status updates

📢 System Outage Communication

Whenever the Movegistics team becomes aware of a platform issue, an incident can be published to the System Status page.

This allows customers to immediately know:

• The issue has already been identified
• The support team is investigating
• Engineering teams are actively working on a resolution
• Status updates will be communicated as progress is made

Example Scenarios

The following are examples of incidents that may appear on the System Status page:

• SMS messages not being delivered because Twilio services are experiencing downtime
• Images not loading due to Cloudflare service disruptions
• Platform performance degradation caused by AWS infrastructure issues
• Email delivery delays
• API connectivity interruptions
• Third-party integration outages

By publishing these updates centrally, customers can quickly verify the situation without opening additional support tickets.

🔧 Scheduled Maintenance Notifications

The System Status page is also used to communicate planned maintenance activities.

As Movegistics serves customers across multiple time zones, maintenance performed during one region’s off-hours may affect customers who are actively working in another region.

Publishing maintenance notifications in advance helps customers:

• Plan around maintenance windows
• Inform internal teams
• Reduce operational disruptions
• Understand expected downtime periods

🟡 Pre-Maintenance Notification Banner

To improve visibility, Movegistics now automatically displays a maintenance notification banner within the application.

How It Works

• A yellow notification banner appears one day before a scheduled maintenance event.
• The banner displays maintenance information directly within Movegistics.
• Users can click Learn More to view full maintenance details on the System Status page.
• If a user closes the banner using the X button, it will not be shown again.

This ensures customers receive advance notice without creating unnecessary interruptions.

🔗 Accessing the System Status Page

Customers can access the System Status page in two ways.

Option 1: Help Menu

Navigate to: Help → Movegistics AI Status Page

The Help menu now includes a direct link to the System Status page, allowing users to quickly check platform status whenever needed.

Option 2: Maintenance Notification Banner

When a maintenance event has been scheduled, users can click the Learn More link directly from the maintenance notification banner displayed within Movegistics.

⚙️ Dynamic Status Logic

The System Status page automatically updates based on real-time platform conditions.

Active Records Only

Only incidents and maintenance records that have been marked as Active by the Movegistics team will be displayed. This ensures customers see only current and relevant information.

Dynamic System Health Indicator

The main status message updates automatically based on current platform conditions.

🔴 System Down / Under Maintenance

The page will display a warning status whenever:

• One or more active incidents exist
• A maintenance event is currently marked as In Progress

This provides immediate visibility into service-impacting events.

🟢 All Systems Fully Operational

When:

• No active incidents exist
• No maintenance activities are currently in progress

The System Status page will automatically display: “All Systems Fully Operational”

This gives customers confidence that all Movegistics services are functioning normally.

🚀 Benefits

For Customers

✅ Immediate visibility into known issues

✅ Reduced uncertainty during service disruptions

✅ Advance notice of maintenance windows

✅ Real-time status updates from the Movegistics team

✅ Easy access from within the application

For Support Teams

✅ Fewer duplicate support tickets

✅ Improved customer communication

✅ Faster incident awareness

✅ Centralized outage messaging

✅ Better transparency during maintenance events

What This Means for Your Team

• Whether you’re in Sales, Operations, Dispatch, Accounting, or Customer Service, the new System Status page provides a reliable way to stay informed about platform availability and maintenance activities.
• Before submitting a support ticket related to a potential outage, simply check the System Status page to see whether the issue has already been reported and is being actively worked on by our team.

✅ Available Now

• The Movegistics AI System Status & Outage Communication Board is now live and available to all customers.
• Use it to stay informed about platform health, track maintenance activities, and receive proactive communication whenever service interruptions occur. 🚀