🛠 Automated Work Request Texts Now Populate the Owner Name Correctly!

We've resolved an issue where the {{ownerName}} merge field was not correctly populating in automated texts for the Work Request module. This fix ensures that messages now display the correct owner information as intended.

✅ What’s Fixed?

• The {{ownerName}} merge field now correctly inserts the work request owner’s name in automated text messages.
• Ensures accurate and personalized communication without manual intervention.
• Prevents missing or blank owner fields in outgoing texts.

💡 How It Works Now

• If your automated text templates include {{ownerName}}, the field will now dynamically populate with the correct name when sending messages.
• No action is needed—your automated texts will work as expected!

Review your Work Request text templates under Settings > Conversations > Templates > Text Templates to ensure everything looks good.

This fix helps streamline communication and improve message clarity. 🚀 Let us know if you have any questions!

📝 [ Go to Templates Now ]

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